FAQ

Paynovus is a fast , safe,and affordable way of exchanging your e-currency to the currency of your choice or moving your e-currency from one place to another.
Yes, our service is fully legal and safe. All deals and payment processors are legally registered and authorized.
If you use only bank services, it will cost you more money, take a lot more time for processing and the process is more complicated.
Sometimes your physical presence might be required to receive the service.
Paynovus is able solve this for you. We will deal with the banks and other payment processors for you at a low cost and you get the services in less than 30 mins.
Paynovus team has been offering offline exchange services for over ten years. Our platform is protected by several layers of authentication and multiple layers of security and fraud detection to ensure the safety and security of your transaction details and account information.
We do not accept registrations from individuals or companies based in the United States of America. This includes US citizens residing overseas. If you fall under the latter category or are a US resident, please do not register an account with us and do not place any kind of exchange altogether. Please note though that only individual who is aged 18 years old and above are allowed to use our platform and avail of our services.
All Paynovus transactions are protected by SSL 256-bit encryption. Multi-factor authentication, and multiple layers of custom fraud detection to ensure that your online transaction is safe and secure.
You can create a Paynovus account with just a few simple steps. To register, you need to provide a unique username and password. You will need to also provide your email address, full name, and contact information. A billing address may also be required along with your bank details and/or credit card details. In some cases, further verification may need required to ensure the safety of your account.
Paynovus aims to provide its customers a safe and secure platform to transcat E-Currency exchange services. Registering for an account ensures that all your transactions are safe, valid, and secure.
If in case you forgot your password, you can reset your password using this link or contact us to request for a new password.
Paynovus platform is designed with customizable account settings that lets you access personal and vital information about your account like personal details and contact information, transaction history, tickets, logs, promo and referral info, and requests. You can view and/or customize these features via the platform dashboard
Account verification is possible by uploading the necessary documents via the account dashboard.

You will need to upload a copy of the following documents:

  1. Proof of ID – A valid ID card, or passport, or driver’s license
  2. Proof of Address – Billing statement indicating the same address as your Paynovus account profile or an official government document issued within the last three (3) months indicating your address
  3. Facial Verification – a recent photo of yourself holding your valid ID in front of your face
Once you have uploaded all the verification requirements, allow up to 24 hours for our team to check and review your documents. In some cases, verification process may be completed by our team sooner than that timeframe.
Account verification is part of AML Policy and is needed to send bank transfer requests and online bank transfer to buy E-Currency or Cryptocurrency.
We suggest you verify your account to get full access and benefits from Paynovus. However, verification isn’t required to send Perfectmoney, AdvCash, Epay, Payeer payment.
You may choose to close or dеlete your account at any time Simply send us a request or contact us.
During working hours (10:00-20:00 CET) we try to process all orders within 30 mins, however it could take up to 24 hours incase Paynovus think there could be some fraudulent activity.
If in case you didn’t receive your money or some delay may have occurred, please contact us immediately.
You can also click on Our Fees and you will see the table with our fees.E-currencies system’s fee is not included in last price.

Paynovus offers three main types of services, namely:

  1. Buy and Sell E-Currency Exchange
  2. Buy and Sell E-Currency Pairs
  3. Buy and Sell Local Currencies from a Local Agent

To find out more about each type of service, visit Our Services page.

Paynovous aims to offer a variety of E-Currencies including PerfectMoney, PayPal,Advcash, Payeer, Skrill, Neteller and more. To find out our complete list of E-Currencies, check our homepage.
All Paynovus transactions are protected by SSL 256-bit encryption. Multi-factor authentication, and multiple layers of custom fraud detection to ensure that your online transaction is safe and secure.
If the reception has not yet been completed, you can! You will receive your money back less the fee of the payment system that made the payment, i.e., money shall be returned at your expense.
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